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Booking Terms |
Payment of course fees
An Initial payment of £200 should be paid when reserving a course and is required to secure the booking. The remaining balance of the course fees becomes due on booking and must be paid in full no later than four weeks before the start date of the course. We reserve the right to cancel any booking or course that has not been paid for in full by that time.
Changes to your course?
Want to postpone or change dates (change of mind)?
You can change the dates of your course at any time up to 4 weeks before the start date. Living Learning English will charge a course re-booking fee of £95 to cover administration charges and insurance when alterations to courses are requested after the course documentation has been issued.
Changed your mind after booking and want to cancel?
- Any notification of cancellation or alteration to the course must be made in writing.
- You have 14 days after your booking date to cancel and have a full refund.
- If you cancel your booking for any reason after the 14-day cancellation period, no refund will be payable. This is because we allocate accommodation, teaching staff, insurance and other resources once a booking is confirmed. At our sole discretion, we may offer a transfer to a future course date or a credit note.
- We reserve the right to charge additional fees for changes to any aspect of a course, including travel and accommodation. Any such charges will be communicated to you after you or the student requests the change.
Book with confidence - 2026
Cannot travel due to an unforeseen insured event or illness?
You should be able to claim course fees and other costs on your GuardMe travel insurance. Check with your LLE course manager.
Cannot travel to the UK due to your country of residence or UK Government restrictions?
There is no emergency cover for insurance claims as a direct result of Government travel restrictions. If our supply of a course is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. We won't compensate you for the delay, but if the delay is likely to be substantial or the course is cancelled, we will endeavour to offer you:
- An alternative course date
- A transfer to a future course
- An online alternative where appropriate; or
- A credit note to be used within 24 months.
Cannot return home due to Government restrictions or infectious disease?
Your GuardMe insurance policy will cover you for any emergency medical treatment, quarantine and repatriation, plus additional accommodation if you are unable to return home as planned.
What happens if my booked host teacher cannot accept me?
Family circumstances can change, and the teacher that LLE has offered you at the time of booking may become unavailable due to illness or other circumstances. LLE reserves the right to change your teacher due to unforeseen circumstances and will endeavor to offer you an alternative teacher, absorbing all additional costs.
Summer 2:1 (ages 14-21) - 2026 terms
LLE aims to match all young learners on a 2:1 course with a language learning partner of a similar age and level of English (different first language). We manage to match 95% of all our students. We cannot give a 100% guarantee, but we do our best!
What happens if LLE cannot find me/my child a language learning partner before the start of the course?
In this case, LLE will upgrade you to a 1:1 course for no extra charge (no change to existing policy).
What happens if my language learning partner cannot travel due to Government restrictions in their country of residence?
You then have the following options:
- Change to a 1:1 course (1:1 fees apply)
- Postpone your course (£95 re-booking fee)
- Change to an online course (no additional fees)
Final details
Your welcome letter with information about your teacher and family and travel instructions will be available to you on our Student Portal after the Initial Payment has been received.
Insurance
Living Learning English offers you FREE travel insurance with GuardMe. Your insurance policy will be issued with your course booking documents. Cancellation and abandonment cover of up to £7,500 per insured person begins once the Initial Payment has been received. The remainder of your travel insurance cover applies from when you leave home on the first day and ends when you reach home on the last day of your trip. Travel delays are covered after 12 hours. Any lessons or transfers lost due to travel delays are not covered by insurance. Further information can be found here.
GuardMe Insurance is subject to eligibility. Cover is not available under this policy for students aged 75 or over on the Cover Start Date, and there is no cover for trips in the student’s home country. You must provide all information we request to arrange the insurance and issue the certificate of insurance.
Young Learners
(i) should your child be in breach of the rules of conduct of the teacher’s household, you may be financially responsible for repatriation.
(ii) should you fail to disclose any information about existing medical conditions or special education needs, Living Learning English may not be able to provide the service offered and alternative arrangements may be made for a different homestay or your child may asked to return home at your expense.
Download the full terms and conditions
The version of the Terms and Conditions that applies to your booking is the version in force at the time your booking was made.
Your Privacy
We're committed to your privacy. Our current Privacy Policy, fully updated to the General Data Protection Regulations (GDPR) applicable from 12.01.2025, can be downloaded here.
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